Operations Manager

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Job Title: Operations Manager

Company: Confidential (In Home Customer Service Industry)

Location: Dallas TX United States

Contract Details: Fulltime

Company Overview:

Our company is a leading provider of inhome customer service solutions in the Dallas TX area. We are committed to providing exceptional service to our clients and creating a positive work environment for our employees. We are currently seeking a highly motivated and experienced Operations Manager to join our team.

Job Summary:

As an Operations Manager you will be responsible for overseeing the daytoday operations of our company. You will work closely with the executive team to develop and implement strategies to improve efficiency and productivity. You will also be responsible for managing a team of employees and ensuring that they are meeting performance standards and providing excellent customer service.

Key Responsibilities:

Develop and implement operational strategies to improve efficiency and productivity

Monitor and analyze key performance indicators to identify areas for improvement

Manage a team of employees including hiring training and performance evaluations

Ensure that all employees are meeting performance standards and providing excellent customer service

Collaborate with the executive team to develop and implement company policies and procedures

Oversee scheduling and resource allocation to ensure optimal coverage and utilization

Communicate with clients to address any concerns or issues and maintain strong relationships

Monitor inventory levels and coordinate with suppliers to ensure timely delivery of materials

Conduct regular audits to ensure compliance with company policies and procedures

Prepare and present reports on operational performance to the executive team

Identify and implement process improvements to enhance efficiency and quality of service

Stay uptodate with industry trends and best practices to continuously improve operations

Qualifications:

Bachelors degree in Business Administration Operations Management or a related field

Minimum of 5 years of experience in operations management preferably in the customer service industry

Proven track record of developing and implementing operational strategies to improve efficiency and productivity

Excellent leadership and management skills with the ability to motivate and develop a team

Strong analytical and problemsolving skills

Excellent communication and interpersonal skills

Proficient in Microsoft Office and experience with operational software

Ability to work in a fastpaced and dynamic environment

Must be able to pass a background check and drug test

We Offer:

Competitive salary and benefits package

Opportunities for career growth and development

Positive and supportive work environment

Training and resources to help you succeed in your role

If you are a resultsdriven and experienced Operations Manager with a passion for providing excellent customer service we want to hear from you! Apply now to join our team and be a part of our success.

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Remote Work :

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