Desktop Support Technician

• Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues.

• Softphone and Hard Phone Configuration and Administration.

• Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus and MS Patch updates.

• Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.

• Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.

• Provide simple training and technical assistance to end users. Able to lead by example and act as a mentor to Desktop Support Associate Technicians.