Confirmation Calls - Team Leader
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Coordinate and manage the customer service team, providing guidance and support to ensure high performance.
- Monitor team performance and provide feedback to improve efficiency and effectiveness.
- Act as the main point of contact for escalated customer service issues and ensure timely resolution.
- Maintain the operations and manage the overall activities of the customer service team.
- Observe KPIs and measure the performance of the customer service team.
- Ensure that confirmation calls are made to customers to verify orders and ensure accuracy.
- Oversee cross-selling and up-selling activities during customer interactions.
- Handle complex customer inquiries and complaints, providing resolutions to ensure customer satisfaction.
- Collaborate with the sales and operations teams to ensure smooth order processing and delivery.
- Stay updated on The Group's products and services to provide accurate information to customers.
Employment Type
Full Time
Company Industry
Department / Functional Area
Marketing / Brand Management / Marketing Research / Digital Marketing
