Back Office Agent

Responsible to Assistant Restaurant Manager / Restaurant Manager • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

• A courteous, professional and efficient service is provided at all times.

• All duties and tasks are performed as per the tasks required at the outlet.

• Be knowledgeable of all services and products offered by the hotel. • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

• Ensure that the place of work and surrounding area is kept clean and organized at all times.

• Successfully perform opening and closing procedures established for the assigned outlet

• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

• Undertake reasonable tasks and secondary duties as assigned by the Department Head.

• Respond to any changes in the department as dictated by the hotel management.

• Assist in carrying out scheduled inventories of products and operating equipment.

• Perform any other assigned reasonable duties and responsibilities as assigned.

• Project at all times a positive and motivated attitude and exercise self-control.

• Maintain and update the restaurants guest history.

• Maintain a legible and up to date reservation book.

• Maintain and coordinate the printing of the respective restaurant menus.

• Maintain excellent communication to all related departments i.e

• Guest Services and Concierge departments

• Restaurant Reservations

• All other F&B outlets, In Room dining and Banquet Service