CG- LATAM - Virtual Assistant

We are seeking a fulltime Customer Service Rep Virtual Admin to take care of members and fulfill their requests along with renewing their subscriptions.This role should provide a personalized service supported by proactive account management.
The ideal candidate will have a Customer Service background in hospitality or the travel sector with at least 3 years of experience.

Position: Customer Service Rep Virtual Admin
Working Hours: 4pm 12am or 6pm 02am UK time. 5 days per week including weekends.
Salary Range: $USD.
Type of contract: Independent contractor.

Duties and responsibilities:

• Provide a hightouch proactive service to our members utilizing our dedicated CRM and app.
• Take full ownership of members' requests across travel dining luxury retail and experiences to deliver a seamless member experience.
• Provide timely updates to the member so that they can relax once a request has been submitted.
• Work with a number of suppliers across aviation hospitality gastronomy and luxury retail to elevate the members' experience.
• Understand members preferences and record these within the CRM so that you can provide a personalized and proactive level of service.
• Provide member feedback and insight to the wider team to ensure that learnings are collectively gained.
• Be passionate about our product be on the constant look out for ways to elevate our process and service.

Requirements:

• A minimum of 3 years of experience as a Customer Service rep with a background in hospitality or the travel sector.
• Excellent written and oral communication.
• Passionate about customer service and delivering service excellence.
• Excellent client empathy
• Can do attitude ready to get involved at all times
• Fast learner adapting to new processes in rapid change climate
• Confident with the ability to prioritize delegate and meet deadlines while working unde pressure.
• Creative problem solving and excellent organizational skills with attention to detail
• Accurate with entering and recording data and requests.
• Strong IT skills in applications such as excel word email applications internet browsers and the ability to learn new applications quickly.
• Enjoy working for a fast paced startup work environment that has an open and exciting culture.