drjobs PC Technical Support Cairo Egypt العربية

PC Technical Support Cairo Egypt

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1 Vacancy
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Jobs by Experience drjobs

0 - 3 years

Job Location drjobs

Cairo - Egypt

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

  • Provide hardware technical support for IBM SSR, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo PC products.
  • Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
  • Provide answers for general usage and operation questions.
  • Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
  • Identify known defects and fixes to resolve problems.
  • Identify suspected defects and engage escalation team to assist in resolution.
  • Aid with questions regarding product documentation related to the supported products.
  • Interpret online manuals regarding Lenovo code and application interfaces.
  • Collaborate with other support centers and business units to provide seamless problem resolution.
  • Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
  • Supporting USA/CA customers, USA/CA time zone, Shift based/rotation, 24/7.

Employment Type

Full Time

Company Industry

Facilities Services

Department / Functional Area

Administration

Key Skills

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