Technical Support Specialist - Private Cloud Cairo
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Job Description
Presenting and demonstrating Anahita’ S services to customers.
Build scope of work/low level technical scope based on the business requirements.
Deliver regional technical implementations and solution design within Alnafitha's services on customer’s sites and remotely.
Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
Employment Type
Full-time
