Solutions Designer Intermediate 7529-0312
Posted on :
27-06-2024
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Job Description
HM Note: This hybrid role is three (3) days in office
Description:
The Solution Designer will:
- Provide expertise on Integration design and using APIs and nbsp;
- Participate in the development / integration of solutions and provide advice on short/long term solution service development activities
- Produce integration plans inputs into configuration and development project
- Provide recommendations for architecture and process improvements
- Provide senior level expertise in AWS cloud platform and nbsp;
Skills
Experience and Skill Set Requirements
Technical Skills 55 points
5 years of experience in software development and delivery track record in a range of technical roles
ideally 3 yrs of experience in AWS cloud using AWS Services and tools including Lambda AWS Connect API Gateway Amazon Lex AWS CLI Kinesis S3KMSGlue DynamoDB RDS Amplify and other core AWS services.
Experience setting up environments and mechanism using tools such as JIRA Confluence Maven and Jenkins or similar tools and nbsp;
Knowledge of AWS cloud and AWS connect ecosystem and integration
Creation management and maintenance of AWS and amp; related cloudbased production system.
Deployment and automation of packages for cloudbased system
Extensive experience in design development and implementation of an Amazon Connect cloudbased contact center solution. Services including but not limited to: Call and Queue Flows Agent Experience Call Recording Metrics Contact Lens CTR Data analysis
Knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint Amazon DynamoDB Amazon Kinesis Data Streams and Amazon Polly and nbsp;
Proficiency in AWS CLI and AWS SDK including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices.
Experience in scripting languages like Python Bash PHP Java JavaScript Node etc. and nbsp;
Experience in build tools like Git Ansible Chef Puppet etc. for continuous integration and nbsp;
Knowledge of containerbased virtualization technology like Docker and nbsp;
Familiarity with monitoring solutions such as CloudWatch CloudTrail etc.
Experience with CI/CD pipelines for deploying applications on AWS.
Proven implementation of cloud security models particularly identity network and encryption
Knowledge of Gitlab or other DevOps tools and CI/CD integration
Ensuring availability performance security and scalability of AWS and amp; related production systems.
Excellent knowledge in managing AWS resources and configuring Amazon VPC and nbsp;AWS Firewall Amazon Elastic Load Balancing autoscaling AWS IAM Amazon EC2 Amazon S3 Amazon API Gateway AWS Lambda Amazon Aurora DB Amazon Redshift Active MQ AWS CloudTrail AWS CloudWatch and other services in the AWS family.
Provision of critical system security by leveraging best practices and prolific cloud security solutions.
and nbsp;
Core Skills and Experience 25 points
10 years of experience with:
Developing and maintaining system design models technical documentation and specifications
Experience setting up environments and mechanism using tools such as JIRA Confluence Maven and Jenkins or similar tools
Knowledge of IVR and Workflow.
Experience in scripting languages like Python Bash PHP Java JavaScript Node etc.
Experience in build tools like Git Ansible Chef Puppet etc. for continuous integration
Knowledge of containerbased virtualization technology like Docker
Integration experience in building and using APIs
Experience applying industry web architectural and security standards and best practices
Providing recommendations for architecture and process improvements.
Definition and deployment of systems for metrics logging and monitoring on AWS and related platform. and nbsp;
Designing maintenance and management of tools for automation of different operational processes.
Evaluation of new technology alternatives and vendor products.
and nbsp;
Contact center domain Experience/Public sector experience 10 points
5 years of experience working with implementing Contact center solutions
Knowledge of Public Sector Enterprise Architecture artifacts (or similar) processes and practices and ability to produce technical documentation that comply with industry standard practices
and nbsp;Knowledge and experience with Contact center implementation in Public sector setting
Experience adopting and adhering to Public Sector Unified I and amp;IT Project Methodology Public Sector Enterprise Architecture and Public Sector Gating process and Public Sector Standard Systems Development Methodologies
Experience with large complex IT projects.
and nbsp;
General Skills 10 and nbsp;points
Proven technical leadership skills with ability to identify areas for improvement and recommend solutions and nbsp;
Exceptional analytical problem solving and decisionmaking skills
Demonstrated strong interpersonal verbal and written communication and presentation skills
Proven troubleshooting and critical thinking experience
Demonstrated ability to apply strong listening skills to facilitate issue resolution
Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
Strong interpersonal facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
A motivated flexible detailoriented and creative team player with perseverance excellent organization and multitasking abilities and a proven track record for meeting strict deadlines.
Must Haves:
- 5 years of experience in software development and delivery track record in a range of technical roles
- Ideally 3 years of experience in AWS cloud using AWS Services and tools including Lambda AWS Connect API Gateway Amazon Lex AWS CLI Kinesis S3KMSGlue DynamoDB RDS Amplify and other core AWS services.
- Experience setting up environments and mechanism using tools such as JIRA Confluence Maven and Jenkins or similar tools and nbsp;
Employment Type
Full Time
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