Senior Collection Agent

We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Senior Collection Agent to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Call and pursue collections and to negotiate with customers of their payment schedules
• Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
• Daily update of ageing report
• Issuance of monthly letter of payment reminder and Statement of Account
• Process relevant debt recovery actions for further actions
• Other adhoc duties as assigned by Supervisor/Manager

Requirements:

• Bachelors degree in Economics Management Accounting Mathematics or related fields.
  
• 5 years experience in a collections role or related function.
• Advanced proficiency in Microsoft Excel including solid experience with advanced formulas.
• Excellent analytical skills with the ability to create and present detailed reports.
• Strong problemsolving attitude and adaptability.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as a team player.
• Demonstrates emotional intelligence and assertiveness.
• Strong administration skills.

Remote Work :

No