Customer Servie Representative Level 1

Capitol Bridge Puerto Rico is seeking on-site Customer Service Representatives (Level I) for our Isabela site located at 699 Industrial Avenue, Isabela PR 00662.

Pay Rate: $13.00 p/h

Come join our Team! To prepare you for this endeavor, Capitol Bridge Puerto Rico will offer paid, comprehensive training that will provide you with the tools and resources to assist caller(s) with the highest level of service, support, and professionalism.

*Please note: This position is contingent upon project award and contract approval. We expect the start date of this opportunity to be mid-July.

Candidate MUST be able to work on-site and a full-time schedule, Monday through Friday.

Hours of Operation: 8:00 AM to 5:00 PM

About Capitol Bridge

Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.

Responsibilities:

• Using standard call-center technology: telephones, e-mail, and web browsers
• Answering incoming calls and respond to customer concerns
• Responding to telephone inquiries within set time parameters
• Identify and escalate issues to Senior Agents
• Respond to written and telephone inquiries from claimants and third-party contacts.
• Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
• Adhering to the provided schedule and privacy rules set forth by the programs we serve.
• Completing all assigned training as necessary
• Filling out timesheets
• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service.
• Perform other duties as assigned by leadership.

Education, Skills and Qualifications:

• Must be able to speak and read English clearly, professionally, and fluently.
• High School diploma or equivalent is required
• Minimum 1 year of customer service/call center experience required.
• Excellent data entry and typing skills. Must be able to type a minimum of 20 WPM.
• Experience working with a PC and the Windows operating system is required.
• Ability to effectively work within established contractual turnaround times required.
• Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• All personnel will be required to undergo program update training as the program changes.
• Overtime may be required.

Screening:

This project requires the successful completion of a background check and fingerprinting screening.

Reasonable Accommodation

Capitol Bridge complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact your recruiter.

EEO Statement

Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.