Account Manager

Overview

Key responsibilities

• Build and maintain strong longlasting client relationships
• Develop trusted advisor relationships with key accounts customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our products and solutions according to customer needs and objectives
• Negotiate contracts and close agreements to maximize profits
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Collaborate with sales and marketing teams to expand revenue growth opportunities
• Develop account expansion strategies
• Handle and resolve customer complaints and inquiries
• Prepare reports on account status
• Act as the liaison between customers and internal teams
• Coordinate with crossfunctional teams to improve the entire customer experience
• Establish and oversee execution of client account plans
• Manage and ensure customer satisfaction and retention

Required qualifications

• Bachelors degree in Business Administration Marketing or relevant field
• Proven work experience as an Account Manager Key Account Manager Sales Account Manager Junior Account Manager or relevant role
• Demonstrable ability to communicate present and influence credibly and effectively at all levels of the organization including executive and Clevel
• Experience in delivering clientfocused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening negotiation and presentation abilities
• Strong verbal and written communication skills
• Experience in delivering clientfocused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• CRM software experience such as Salesforce Zoho or HubSpot
• Proficient in MS Office
• Experience with customer service and relationship management
• Understanding of sales performance metrics
• Time management and planning skills
• Proven work experience as an Account Manager

sales,communication,negotiation,client management