Network Support Engineer

Job Description:

Provide PCN/OT networking site services to customer. Act as liaison between the Operations team IT product lines to identify opportunities deliver consulting services and ensure successful design engineering and deployment of OT and industrial networking infrastructure. Deploy implement and support a variety of PCN/OT network solutions. Must be able to provide design configuration deployment and operational maintenance of network and transport technologies to ensure continuous availability of secured and reliable network services to the facility.

Responsibilities: Below are the key responsibilities of the position

• • Support and troubleshoot LAN/WAN infrastructure for Process Control Networks.
  • Ability to work independently and in a team oriented environment. Can effectively lead infrastructure improvement projects. Effectively engages team for alignment and communications.
  • Working knowledge of RF infrastructure and standards.
  • Responsible for the timely completion of all Information Protection Evergreen Processes for network and wireless technologies.
  • Responsible for ensuring all infrastructure cabling installations follow Chevron recommendations (labeling documentation etc)
  • Install configure and maintain network operating systems and application software as appropriate (example Solar Winds NPM NCM Syslog)
  • Knowledge to support troubleshoot upgrade and maintain all routers and core switches. Proactively review logs and performance data to anticipate and respond to system issues.
  • Create or update highlevel and detailed network diagrams for all sections of the network infrastructure including fiber diagrams and fiber end maps network interface topology drawings and wireless RF maps were appropriate.
  • Monitor network capacity to ensure users receive adequate application and service response times.
  • Responsible for all operational maintenance and security management of Cisco and Palo Alto firewalls
  • Provide support and manage Internet Protocol (IP) addresses for all control systems. Maintain IP compliance of all equipment by adhering/implementing companys Information Risk Standards.
  • Maintaining uptodate inventory as per companys standards.
  • Monitor reliability and health of equipment in the form of daily checks. Identify problems and implement corrective actions. Report all issues to management.
  • Support and integrate information technology standards into the PCN environment.
  • Supervise and control all vendors activities related to systems/subsystems during their visit to the facility
    

Key Skills/ Certifications/ Criteria

5 years of experience in Enterprise Network management (Cisco and Palo Alto)

Experience on support administration and troubleshooting of hardware operating systems and software for Servers and Workstations

Associate or higher graduation

CCNA or greater required

PCNSA or equivalent experience

Solarwinds and Splunk experience is desired