- LatAm Admin Assistant Customer Support

About the Company
Our client is a leading provider of highquality impact windows and doors that enhance the aesthetic appeal of properties increase efficiency and ensure utmost safety and protection of the property.

About the Role
The Admin Assistant Customer Support will be in charge of handling customer concerns or inquiries about the product/services establishing client relationships. The successful candidate will manage and update clients' information through the CRM systems ensuring data compliance and accuracy.

Duties and responsibilities:

• Respond promptly to customer inquiries via email.
• Provide basic customer support and information through email communication.
• Handle basic customer support tasks.
• Assist customers with inquiries and provide general information about products and services.
• Maintain and manage customer records within the CRM system.
• Regularly update CRM with new information and ensure data accuracy.
• Receive and input leads from Thumbtack and Yelp into the CRM system.
• Ensure all leads are accurately recorded and updated in Pipedrive.

Requirements:

• 13 years of experience in similar roles.
• Basic knowledge of Google Sheets.
• Proficiency in Pipedrive or similar CRM systems.
• Familiarity with Thumbtack and Yelp is a plus.
• Excellent communications skills both written and spoken.
• Attention to detail and problem solving skills.