Customer Success Advisor - Amharic
Customer Success Advisor - Amharic
Posted on :
21-06-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
21-06-2024
Job Description
Job Responsibilities:
- Provide exceptional customer service to ensure customer satisfaction and retention.
- Assist customers in overcoming challenges and utilize the company's products effectively.
- Handle customer inquiries issues and escalations in a timely and professional manner.
- Build strong relationships with customers to understand their needs and preferences.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Conduct regular checkins with customers to gather feedback and identify opportunities for improvement.
Essential Qualifications:
- Fluency in Amharic and English languages to effectively communicate with customers.
- Strong problemsolving skills and ability to think on your feet to resolve customer issues.
- Excellent interpersonal skills to build rapport with customers and colleagues.
- Attention to detail to accurately document customer interactions and feedback.
- Ability to multitask and prioritize tasks efficiently in a fastpaced environment.
Desired Experience:
- Previous experience in customer service or customer success roles is preferred.
- Experience in the fintech industry or working with technologydriven solutions would be advantageous.
- Knowledge of South African market trends and customer preferences is a plus.
Location: Cape Town Western Cape ZA
Employment Type
Full Time
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