Customer Success Manager - German speaking dfm

What is working at Bettermile like

• We mean it when we say cutting edge and have a high level of creative freedom in our everyday work.
• You will be surrounded by likeminded driven skilled and highly motivated people who are keen to contribute to successful solutions.
• We mean diversity and we put it in numbers: 100 people 33 languages 41% female (vs. 26% in the tech industry) 33 years of age and yes we do have SchlagerFans among us.
• We have a very supportive and appreciative working environment with a lot of autonomy a flat hierarchy and professional growth possibilities.
• We work in a hybrid mode with weekly team days for better collaboration and nurturing interpersonal connections. When onsite we work in a modern kid and petfriendly Better Space in the heart of BerlinKreuzberg.
• Remote work from anywhere for up to 12 weeks in total per year.
• 30 vacation days in a 5day/week working model.
• Parttime for 32 hours is possible.
• Kindergarten grant and a Company Pension scheme.
• Regular team breakfasts fitness & wellness classes company runs and other events. Fruits snacks drinks and coffee with a variety of milk are a given but yes we have them.
• Outstanding flexibility we are proud of and of course the best colleagues in the world!

About the Customer Success team:

Our teams main focus is to ensure new and existing customers achieve their goals and have a great experience with our products by providing them with guidance and ongoing support from facilitating a smooth first implementation to fostering positive longterm relationships with them.

Tasks

You will be taking care of

• Take full responsibility for the relationship and success of 24 assigned customers and act as a trusted advisor throughout their digital transformation journey.
• Define and execute customerspecific projects leveraging insights during piloting and testing phase to ensure effective adoption and achieve 100% usage of the solutions within set timelines.
• Guide customers through each stage of their project with Bettermile managing and aligning multiple internal and external stakeholders to ensure seamless project success.
• Serve as a customer advocate within Bettermile capturing and communicating customer and user insights to inform product roadmaps and improve service offerings.
• Monitor KPIs and make datadriven decisions to enhance user adoption and reduce churn analyzing product usage data proactively to identify areas for improvement.
• Identify opportunities for upselling additional services and consult customers on the ideal integration of the Bettermile product suite.
• Continuously assess customer needs and goals to discover and drive innovation opportunities supporting the product team in enhancing service quality and expanding product offerings.

Requirements

• Native German speaker with fluency in English.
• 2 years of customerfacing experience preferably in a software product company.
• Exceptional PowerPoint creation and presentation skills.
• Excellent communication skills capable of addressing diverse audiences from CLevel executives to parcel delivery drivers.
• Proven project management experience with the ability to handle multiple projects simultaneously and switch between technical and business topics.
• Strong prioritisation and execution capabilities driven by customer needs business impact and expansion potential.

It is awesome if you also have

• Experience working with Last Mile Operations and relevant stakeholders (e.g. drivers operations managers).
• Adaptability to thrive in a fastpaced environment while maintaining a positive attitude.
• Experience managing operational pilot or implementation projects.
• Fluent in Hungarian Polish or Czech.

Take your chance

Take your chance and step to the forefront of changing a rapidly growing industry with your contribution. You will take responsibility quickly however supported by mentors at all times. We provide an open corporate culture based on sharing and learning equal footing collaboration and short decisionmaking.

At the moment we only proceed with candidates who are authorised to work in Germany OR already have a Job Seekers Visa.

About us

With Bettermile no more delivery is as usual. We transform lastmile logistics to boost productivity and create an exceptional delivery experience.
This is why we provide a geobased and AIpowered SaaS product suite for dynamic multiconstraint manystop address processing routing and navigation.
Were setting a new standard for the last mile. And raising the bar for the delivery industry. All thanks to our seasoned international team of tech enthusiasts and logistics experts and a truly dynamic product suite.