Remote Customer Advisor
Remote Customer Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Location: Athens Greece (Remote)
Languages Required: German (Native) English (B2)
About the Project:
Join the team behind Germanys leading free bonus program and largest multichannel marketing platform! As a Customer Advisor youll assist customers who earn loyalty points through online or instore shopping paper coupons and eCoupons. These points can be redeemed in a Reward Shop converted to shopping vouchers donated or even transferred into Lufthansa Miles&More. A versatile app enhances the customer experience making this platform accessible rewarding and impactful.
Work Schedule:
- Days: Monday to Saturday
- Hours: 9:00 am to 9:00 pm (shift rotation)
Compensation and Benefits:
- Base Salary: 1150 EUR/month (paid over 14 months)
- Performance Bonus: 10% monthly performance bonus based on KPIs
- Meal Allowance: 3EUR/day in the first year; 6EUR/day after 12 months
- Health Insurance: Private health coverage
- Additional Perks: Free gym access wellness activities and a rooftop cinema with stunning Acropolis views
Candidate Profile:
- Skills:
- Strong verbal communication and active listening
- Customeroriented mindset with adaptability to various personalities
- Personality: A proactive problemsolver with a dedication to delivering excellent service
Responsibilities:
- Customer Engagement:
- Answer inbound calls and handle backoffice requests
- Identify and fulfill customer needs with precision and empathy
- Build trusting relationships through clear interactive communication
- Service Excellence:
- Ensure each interaction is accurate and complete adhering to company standards
- Meet personal and team targets aiming for high customer satisfaction
- Maintain uptodate customer records and process documentation
- Quality Assurance:
- Deliver highquality customer service via phone and email resolving inquiries on the first contact
- Follow established communication protocols guidelines and policies to maintain professionalism
Contract Type:
Fixedterm employment with potential for extension
Work Environment:
- Remote: Work from anywhere in Greece
Ready to make a difference Join us in delivering exceptional service and rewarding experiences to customers across Germany. Apply today!
Employment Type
Full Time
