Sales And Ops - Order Management Spec

Position: Order Management Specialist

Position Summary Long Term Contract

Duties and Responsibilities:

Review all incoming customer purchase orders for the required information for order entry.

Follow specific procedures ensuring accurate order entry and order fulfillment.

Update and maintain all Sales Orders according to specific instructions from the Sales Ops and Planning team

Create and enter new customers and part numbers

Effectively manage emails internal and external communication to the customer as well as internal communication with internal customers

Work with internal departments to solve any issues that arise with the customer order then serve as a point of contact to present information to the customer from order management POV

Answer telephone calls and customer service email inquiries timely to include but not limited to inquiries about available products estimated shipment dates etc.

Provide various reports for internal and external customers.

Process customer OS&D claims and maintain tracker

Requirements :

Required Skills and Qualifications:

Candidate must have strong attention to detail. Crucial given the data entry aspect notes customer provides in their PO which must be translated to Packing Slips and Sales Order

Typing speed of 45 WPM

Excellent communication and problemsolving skills

Excellent Microsoft Excel knowledge

Strong organizational time management and interpersonal skills

The ability to communicate articulately and efficiently with other people within the company

Professional Verbal Communication & ability to work independently

Remote Work :

Yes

Employment Type :

Fulltime