German Speaking Customer Advisor In Greece

Join our energetic team in the vibrant city of Athens! We are a leading entity in the ecommerce industry dedicated to providing outstanding online shopping experiences and innovative solutions that benefit businesses and consumers worldwide. Our mission is to drive ecommerce innovation and deliver exceptional customer service. We are looking for enthusiastic and dedicated individuals to join our customer support team and help us achieve our ambitious growth and success goals.

Role Overview:

We are seeking a committed and customerfocused GermanSpeaking Customer Advisor to join our onsite team in Athens. In this role you will provide topnotch customer service manage client relationships and ensure customer satisfaction. This position is perfect for individuals who are eager to advance their careers in the ecommerce sector and contribute to a dynamic company.

Key Responsibilities:

• Customer Support: Provide excellent customer service via phone email and live chat to our Germanspeaking customers addressing their inquiries and issues promptly.
• Product Knowledge: Gain a thorough understanding of our ecommerce products and services to assist customers effectively and provide accurate relevant information.
• Issue Resolution: Address and resolve customer complaints and issues with a positive and solutionoriented approach ensuring customer satisfaction.
• Order Management: Assist customers with placing orders tracking shipments processing returns and managing refunds to ensure a smooth shopping experience.
• Feedback Collection: Gather and report customer feedback to help improve our products and services contributing to our continuous improvement efforts.
• Collaboration: Work closely with other departments including Sales Marketing and Technical Support to ensure a cohesive and efficient customer service experience.
• Documentation: Maintain accurate records of customer interactions issues and resolutions in our CRM system.
• Industry Knowledge: Stay updated on industry trends competitor activities and product knowledge to effectively support and inform customers.
• Training Participation: Engage in ongoing training and development programs to enhance your skills and knowledge in customer service and ecommerce.

Qualifications:

• Language Proficiency: Fluency in German (C1 level) and proficiency in English (minimum B2 level) are required.
• Customer Service Orientation: A genuine passion for helping others and providing excellent customer service.
• Communication Skills: Outstanding verbal and written communication skills in both German and English.
• Adaptability: Ability to thrive in a fastpaced dynamic environment handling multiple tasks simultaneously.
• ProblemSolving Skills: Strong analytical and problemsolving skills to effectively address customer inquiries and issues.
• Team Player: A collaborative attitude and the ability to work well as part of a team to achieve shared goals.
• Experience: Previous experience in customer service or the ecommerce industry is a plus but not essential. We value enthusiasm and a willingness to learn.

Benefits:

• Competitive Salary: Enjoy a competitive salary package that rewards your dedication and hard work.
• Health and Life Insurance: Comprehensive health and life insurance coverage to ensure your wellbeing.
• Visa and Accommodation Support: Assistance with visa and accommodation for candidates relocating from Tunisia including flight tickets and housing arrangements.
• Career Growth: Opportunities for career development and advancement within a rapidly expanding company.
• Training: Continuous training and development programs to enhance your skills and knowledge.
• Supportive Environment: A positive and inclusive workplace culture that values diversity and encourages collaboration.
• Modern Office: Work in a modern and vibrant office space located in the heart of Athens.
• Employee Wellness Programs: Access to a variety of employee wellness programs and activities.

Why Join Us

We prioritize innovation teamwork and a commitment to excellence. By joining our team you will work in a dynamic and exciting industry with ample opportunities for personal and professional growth. We are dedicated to supporting our employees and providing them with the resources and opportunities they need to succeed.

If you are a motivated and enthusiastic individual eager to make a significant impact in the ecommerce industry we want to hear from you!

Remote Work :

No