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Workforce Manager

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Job Location drjobs

Thessaloniki - Greece

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

TopTalent Recruitment Agency is working with a leading BPO company with great employee satisfaction ratings to find Workforce Manager to join their team in Thessaloniki.

WORK MODEL

  • On site

DUTIES AND RESPONSIBILITIES

  • Lead and direct the Workforce Planning team to forecast labor requirements and create/manage staff schedules
  • Maximize manpower resource usage by accurately forecasting transaction volumes (calls messages emails) and scheduling appropriate staffing levels
  • Improve employee productivity enhance labor planning lower operational costs and drive efficient time and attendance tracking
  • Coordinate with key stakeholders to provide relevant data for business cases
  • Maintain a roster of staff with accurate employee details including availability preferences and skills
  • Drive improved payroll efficiency and provide better insight into teammate engagement attendance and productivity
  • Forecast adjustments in training coaching and processes to ensure maximum performance
  • Drive reduction and optimization of labor costs
  • Automate and provide simple reporting for workforcerelated data to reduce administrative costs
  • Manage a comprehensive workforce management system to increase employee productivity reduce absences and late arrivals lower noncompliance risks and increase operational agility.

    REQUIREMENTS

    • Bachelors Degree preferably in Mathematics or Statistics or at least 5 years of experience managing workforce operations with client and/or senior management interaction
    • Fluent in English both verbal and written
    • Previous team leading experience
    • Expertise in capacity planning forecasting realtime management reporting and scheduling
    • Proficiency in the use of workforce management tools
    • Excellent organizational project management and presentation skills
    • Ability to work with large amounts of data to identify trends and patterns
    • Ability to manage multiple complex ongoing tasks and projects
    • High attention to detail with a strong desire to optimize procedures and processes
    • Working knowledge of database applications such as MS Office (Excel Outlook PowerPoint) or ability to learn technology quickly
    • Strong verbal and written communication skills
    • High achiever and selfstarter with a people first leadership and coaching style.

    OFFER

    • Excellent remuneration package based on experience skills and performance
    • Indefinite contract
    • Transportation allowance meal allowance health insurance & 1day birthday leave after 1 year of tenure
    • An inclusive environment with a positive impact on the community.
    • Encouragement of internal mobility and professional growth at all career stages
    • And many others!

    To apply for this position and to explore many other exciting opportunities visit and apply through our career page:


    • Start dates: 27th July 15th August.
    • EU citizens. WFM professionals but considering also TL/OM experience in a BPO
    • Salary TBD

    Remote Work :

    No

    Employment Type

    Full Time

    About Company

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