Senior Director - Client Partner BFSI

Company Overview

The company is a pureplay business transformation company. We are practitioners of endtoend business and technology transformation. We tap into an organization s technology people and assets to fuel fast meaningful results for global enterprise customers across financial services payments retail automotive healthcare manufacturing and other industries. The have offices across the globe it makes industries leaders and Fortune 500 companies more agile empowered and successful.

The Purpose of This Role

Translate organization Account s strategy into plans and provide direction/ leadership in order to

deliver strategic and business objectives.

Responsible for revenue and margin targets for accounts assigned to Client Partner/ Sr. Client

Manager.

End to end ownership on new/existing business proposals right from RFI/RFP/RFQ responses till

MSA/SOW execution.

Build and maintain relationships with key business and technology stakeholders to ensure timely

delivery of products/services.

Responsible for account landscaping stakeholder mapping relationship management customer

advocacy and strategic quarterly reviews with customers.

Publish and track monthly business forecasts along with contingency plan in case of revenue

shortfall.

Accountable for billing efficiency utilization targets and resource fulfilment.

Able to achieve customer satisfaction scores/targets.

Motivate and develop high capability professionals to successfully build an excellent team

Ensure succession plans in place for key roles and develop plans to avoid single points of

dependency.

Ensure that the team fully understands the requirements deliverables meets deadlines and

prioritizes engineering tasks

Provide robust technical recommendations in order to provide solutions which have a significant

impact on business performance in the short and longer term exploiting opportunities and

mitigating risk.

Ensure all projects of work are appropriately assessed designed planned resourced scheduled

and delivered in a timely and cost effective manner in order to ensure best value for customer

Develop budget and resource plans for department to ensure business objectives are delivered in

accordance with financial and performance targets.

Identify assess and manage risk for an area to ensure operational technology risks are mitigated

and technology performance is maintained.

Build the capability of the team own and drive account and organization goals and objectives

Through effective recruitment performance management and training ensure that the team is well

equipped for additional challenges. Build a culture of people excellence

Value you will Deliver

Achieve top line and bottom line targets for the account

Delivery of short term and long term plans for the account

Create an organizational design that supports account vision

Reduce voluntary attrition to 10% or less

Formal engagement plan for liaising with key senior customer stakeholders

Fully collaborate with the India leadership team on all activities as well as solicit support

on activities undertaken

Lead and influence an engaged and effective workforce and that is fully integrated with company

Vision

Our Ideal Candidate comes with

Overall experience 1825 years managing BFSI accounts

development centers working closely with global teams.

Experience includes at least 3 years experience in independent account ownership.

Technical/ Functional Competency

IT Software Development Digital Solutions Digital Transformation background are mandatory.

Basic understanding of technology of software development methodologies especially as

relating to developing custom software for customers

A proven and consistent track record of meeting revenue targets.

Behavioral Competency

Strong interpersonal communication skills

Ability to lead initiatives and people toward common goals.

Working knowledge of systems infrastructure

Excellent oral and written communication presentation and analytical skills