Inbound Officer

• Answer inbound calls and assist customers with their Queries/Requests/Complains.
• Raise Requests & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality Efficiency and Accuracy
• Maintain adequate knowledge levels on products processes and systems used
• Ensure sales targets are met

• Excellent verbal communication skills
• Ability to comprehend capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred

• Work Timings: 9 hours Rotational Shift
• Week offs 6 Rotational week offs per month
• Languages Required: English Hindi (Mandatory).
• Education: Graduates (Any stream)
• Fresher: 2.80 LPA
• Experienced: Max 4.0LPA
• Job Location: Karapakkam Chennai

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