Customer Support Representative
Posted on :
20-06-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About the company :
Instamojo is an allinone Indian #D2CTech platform. We power independent eCommerce brands and startups with online stores landing pages and payment solutions to help every seller start manage and scale their online business successfully.
Key Responsibilities:
Need to handle conversations using available channels/medium of communication Social Media call chat email emeet etc.
Handling customer concerns and complaints in a timely manner. Agent requires to provide prompt precise and significant work for our clients.
Agent should maintain the quality of responses.
Agent should be able to meet the set KPIs and quality of interaction with zero or minimum customer escalation.
Need to Develop Healthy Customer Relationship and Acts as a Customer Advocate. Encourages Customers to Upgrade their Products.
Tools and channels used by the agents: Tools: Zendesk admin google sheets Metabase links JIRA Google meet Slack etc
Skills Required:
We are looking for 1 2 years of experience.
Excellent interpersonal and written and oral communication skills. Ability to multi task
Microsoft Excel and google suite
Knowledge of CRM systems.
chat,email,customer support,customer care
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
