Client Success Manager

Position: Client Success Manager

Working Hours: MonFri; 85 AZ time

Salary Range: $1300 to $1700

About the Company

Our client is a web and app based technology platform that connects healthcare professionals desiring flexible gig work to open per diem shifts across multiple markets.

Healthcare facilities post open shifts that need to be filled while qualified professionals browse and pick up PRN shifts from the app.

Our client enables facilities to offload their HR and Payroll responsibilities by simply uploading their open schedules to the platform.

Our ondemand system then allows professionals to fill the schedule they want at various nearby facilities they’re interested in. At the end of each shift professionals are paid in the form of a direct deposit.

Scope of the Role

We are seeking a dedicated and experienced Client Success Manager to join our team. This role focuses on building strong relationships with healthcare facility clients and ensuring their satisfaction with our services.

Duties and responsibilities:

• Client Interaction: Conduct and receive phone calls and engage in chat interactions with healthcare facility clients to address their needs and concerns.
• Client Needs Assessment: Develop a deep understanding of clients' needs and requirements to provide tailored solutions.
• Relationship Building: Maintain regular communication with clients to build strong relationships and ensure their satisfaction with our services.
• Sales Opportunities: Identify opportunities for upselling and crossselling services to existing clients contributing to business growth.
• Problem Solving: Provide solutions to client issues and ensure their needs are met promptly and effectively.
• Collaboration: Collaborate with the sales and marketing teams to align on client engagement strategies and improve overall client experience.
• Industry Insights: Stay updated on industry trends and competitor activities to provide relevant insights and advice to clients.
• Account Management: Manage client accounts ensuring all documentation and agreements are accurate and uptodate.
• Technical Support: Assist clients with technical issues and provide necessary support and training on our platform to enhance their experience.

Requirements:

• 35 years of experience in client success account management or a related role preferably within the healthcare industry.
• Fluent English and critical thinking is a MUST.
• Strong problemsolving abilities and a proactive approach to addressing client needs.
• Proven ability to build and maintain strong client relationships.
• Experience with upselling and crossselling services.
• Ability to collaborate effectively with crossfunctional teams.
• Knowledge of industry trends and competitor activities.
• Proficiency in using CRM systems and other relevant software.
• Strong organizational skills and attention to detail.