drjobs Communication Reservations Agent العربية

Communication Reservations Agent

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1 Vacancy
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Jobs by Experience drjobs

0 - 1 years

Job Location drjobs

Amman - Jordan

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Jordanian

Gender

N/A

Vacancy

1 Vacancy

Job Description

What You Will Do

  • Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
  • Taking telephone, e-mail and fax reservations enquiries.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.
  • Acquire comprehensive knowledge of the Hotel and the company, and keep updated with seasonal changes and new information.
  • Utilizes and ensures proper working condition of the telephone switchboard, the Hotel computer systems and high-speed Internet system.
  • Responsible for Communications- Reservations - CORE non- phone duties including processing new reservations, updating and cleaning up reservations, answering reservations inbox emails.
  • Answers general Reservations emails, retrieve and distribute mail and process brochure requests.
  • Accepts and delivers wake-up calls and messages in a timely manner.
  • Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space.

What You Bring

  • Bachelor Degree / Diploma degree or equivalent experience.
  • A minimum of 1 year of experience in same field.
  • Excellent verbal communication skills in both Arabic and English Languages.
  • Customer service experience.
  • Strong sales skills.

What We Offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Schedule & Hours

  • Full time Job.
  • Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.

Employment Type

Full Time

Department / Functional Area

Finance / Treasury

Key Skills

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