Front DeskReception Agent
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Job Description
Job Description
Reporting to the Director, Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Greet, check in and settle guest accounts while ensuring all service standards are followed.
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
- Handle guest requests, questions and concerns effectively and promptly.
- Promote a professional team environment.
- Follow department policies, procedures and service standards.
- Performs any and all other tasks assigned by management.
- Upholds the highest standard of internal and external customer service at all times.
- Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
- Follows all policies and procedures ascertained by the hotel.
- Qualifications
- Proficient in the English Language (verbal & written), second language is an asset.
- Previous experience and knowledge of Property Manager is an asset.
- Required knowledge of Windows' Office Suite.
- Must be able to handle multiple tasks in a dynamic, fast-paced environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities
- Able to stand for long periods, at least 8 hours per shift
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
