Customer Service Executive

Role: Customer Service Executive
Salary: 22,308 OTE 30,000
Location: Middlewich

Introduction:

Our Targeted Lung Health Check (TLHC) program aims to identify lung cancer at its earliest stages, often before patients experience symptoms. This complimentary program is open to individuals aged 55-74 with a history of smoking. Through telephone screening, we assess our patients' risk of developing lung cancer. Utilizing our advanced systems, we can pinpoint those at risk and, when necessary, schedule them for a CT scan to provide peace of mind or enable early detection.

What you will do:

As a Customer Service Advisor, your role involves reaching out to our patients, conducting thorough telephone screenings, and, as needed, coordinating appointments at conveniently located clinics for meetings with our dedicated Lung Health Nurses.
We are seeking Customer Service Advisors who are not only passionate and driven but also possess the creativity to contribute to shaping the future of our services, making them the best in the country for the patients we serve.

Duties:

• Arrange and undertake telephone triage appointments to establish risk scores and eligibility for further appointments.
• Ensure that patients are provided appointment dates/times suited to their needs.
• Receive and handle inbound calls from patients looking to book or amend appointments
• Contact new patients to remind them of their appointments.
• Responding to and actioning emails where needed
• Escalate any issues as and when they arise.
• Maintain accurate data on internal systems for reporting purposes.
• Maintain and ensure observation of robust quality assurance measures to meet national standards.
• Respond to patient queries regarding the Lung Health Check process and their outcome.

What people see in you:

• Be experienced in dealing with customers and/or patients
• Educated to GCSE or equivalent Qualifications and or training/experience in Patient Care
• Understand the importance of patient confidentiality and be aware of data protection
• Have excellent verbal and written communication skills
• Have a keen eye for detail with relation to data administration

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 25 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Monthly award programme and online peer-to-peer recognition
• Refer a friend bonus
• Discounts on InHealth s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About The Company

InHealth Intelligence is part of the InHealth Group which is the UK s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. InHealth Intelligence is a leading provider of bespoke software, analytics, and managed solutions to the NHS as well as major provider of the DES (Diabetic Eye Screening) Service and CHIS (Childs Health Immunisation Services) under NHS contract.