Team Lead-Customer Service Associates
Posted on :
25-06-2024
Employer Active
1 Vacancy
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Job Description
Team Lead
Location: Budapest Hungary
Experience: 2 8 Years
MustHave:
Monitor and drive teams to ensure all KRAs are achieved.
Work along with peers and supervisors and Quality team to meet the KPIs.
JD:
Roles and Responsibilities
To motivate develop and mentor team members in a dynamically changing environment.
Monitor transactions and provide qualitative/constructive feedback to the team members
Drive process performance to achieve and exceed SLA deliverables.
To create a conducive and stimulating environment for the teams to accomplish their goals.
Manage expectations of his/her team members and proactively should be able to sense their
needs.
Develop aligned team members by creating learning opportunities.
Attend client concalls and calibration sessions.
Brief team members on process updates and org level updates
Key Deliverables (KRA Measure)
Meet different internal and external KPI targets
Control attrition and foster team bonding within team
Ensure that employees are motivated and perform as per required thresholds
Specifications & Qualification:
Excellent verbal and written communication (English) in an international process
Candidate must be college or vocational school graduates or possess comparable work
experience
Ability to drive process performance & transformation Good communication skills
Should be an expert in troubleshooting and analytical skills (Only for TCD)
Strong leadership skills
Should have decision making skills
Should be flexible in a 24*7 environment
kra,quality management,deliverables,team leadership,performance management,analytical skills,decision making,team management,leadership skills,communication,troubleshooting,motivation,skills,communication skills,monitoring,mentoring
Employment Type
Full Time
Key Skills
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