RQ07576 - Solutions Designer - Senior

Responsibilities:

• Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models in order to meet client application business requirements and project/initiative deliverables.
  

General Skills:

• Knowledge of integrated networking technologies mainframe midrange server enterprise storage and SAN and personal computer system technologies
  
• Knowledge of related best practices OPS directory/messaging standards standard facilities infrastructure/architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards Ability to participate in the development of solutions and provide advice on short/long term solution service development activities.
  
• Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  
• Experience planning migrating implementing and sustaining large complex system development projects
  
• Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements.
  
• Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes. Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
  
• Experience designing and developing large complex highly available mission critical server applications
  
• Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement
  
• Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills team work skills
  
• A team player with a track record for meeting deadlines
  
  

Requirements

Must Have Skills:

• 10 years of experience in software development and delivery track record in a range of technical roles
  
• ideally 5 yrs of experience in AWS cloud using AWS Services and tools including Lambda AWS Connect API Gateway Amazon Lex AWS CLI Kinesis S3KMSGlue DynamoDB RDS Amplify and other core AWS services.
  
• Handon design and development role
  
• Extensive experience in design development and implementation of an Amazon Connect cloudbased contact center solution. Services including but not limited to: Call and Queue Flows Agent Experience Call Recording Metrics Contact Lens CTR Data analysis