French Speaking Customer Advisor

Join our dynamic and innovative ecommerce company a leader in the industry committed to providing exceptional customer experiences across the globe. We specialize in offering a wide range of products and services that cater to the needs and preferences of our diverse clientele. As we continue to grow and expand our market presence we are seeking a dedicated and enthusiastic Frenchspeaking Customer Advisor to join our remote team based in Portugal. If you have a passion for customer service and want to be part of a forwardthinking company this opportunity is perfect for you!

Job Description:

Position Summary: As a Remote FrenchSpeaking Customer Advisor you will be the first point of contact for our valued Frenchspeaking customers. Your primary responsibility will be to deliver exceptional customer service and support ensuring that every interaction with our customers is positive and productive. You will handle a variety of customer inquiries from product information and order status to troubleshooting and resolving issues. Your goal is to enhance customer satisfaction and loyalty by providing prompt accurate and professional assistance.

Key Responsibilities:

• Customer Support:
  • Respond to customer inquiries via email chat and phone in a timely and professional manner.
  • Provide accurate information about products services order status and policies.
• Issue Resolution:
  • Troubleshoot and resolve customer issues effectively.
  • Handle complaints process returns and exchanges and escalate complex issues to the appropriate department when necessary.
• Order Management:
  • Assist customers with placing orders tracking shipments and ensuring timely delivery.
  • Address any discrepancies or issues related to orders.
• Product Knowledge:
  • Maintain uptodate knowledge of our product range and services.
  • Provide detailed and accurate product information to customers to help them make informed purchasing decisions.
• Customer Relationship Management:
  • Build and maintain positive relationships with customers.
  • Follow up on customer inquiries to ensure resolution and satisfaction.
• Feedback and Improvement:
  • Gather customer feedback and provide insights to improve our products services and customer support processes.
• Team Collaboration:
  • Work closely with other team members and departments to ensure a cohesive and efficient customer service experience.
  • Participate in team meetings and training sessions.
• Technical Support:
  • Provide basic technical support for our ecommerce platform and assist customers with navigating the website using online tools and troubleshooting common issues.
• Documentation:
  • Maintain accurate records of customer interactions inquiries issues and resolutions in our customer service database.

Requirements:

• Language Proficiency:
  • Fluency in French (both written and spoken) is mandatory.
  • Proficiency in English or Portuguese is a plus.
• Communication Skills:
  • Excellent verbal and written communication skills.
  • Ability to convey information clearly concisely and with empathy.
• Customer Service Orientation:
  • Strong customer service skills with a focus on customer satisfaction.
  • Ability to handle challenging situations with professionalism and patience.
• Technical Skills:
  • Basic computer skills and familiarity with ecommerce platforms and tools.
  • Ability to learn new software and systems quickly.
• ProblemSolving:
  • Strong analytical and problemsolving skills.
  • Ability to think critically and resolve issues efficiently.
• Adaptability:
  • Ability to work in a fastpaced and dynamic environment.
  • Flexibility to adapt to changing priorities and customer needs.
• Team Player:
  • Ability to work independently and collaboratively within a remote team.
  • Strong interpersonal skills and a positive attitude.
• Experience:
  • Prior experience in customer service or the ecommerce industry is beneficial but not mandatory.
  • Training will be provided.

What We Offer:

• Equipment:
  • All necessary devices and tools to perform your job effectively will be provided by the company.
• Remote Work:
  • Enjoy the flexibility and convenience of working from home.
• Training and Development:
  • Comprehensive training program to help you succeed in your role.
  • Opportunities for continuous learning and career growth.
• Competitive Salary:
  • Attractive compensation package with performancebased incentives.
• Supportive Environment:
  • Join a supportive and inclusive team that values collaboration innovation and excellence.
• WorkLife Balance:
  • Flexible working hours to help you balance your personal and professional life.

If you are a customeroriented individual with a passion for delivering exceptional service we would love to hear from you!

Remote Work :

No