French Speaking Customer Advisor

Become a part of our energetic and forwardthinking ecommerce company a leading force in the industry dedicated to delivering exceptional customer experiences worldwide. We offer a broad range of products and services designed to meet the diverse needs of our global clientele. As we continue to grow and enhance our market presence we are looking for an enthusiastic and committed Frenchspeaking Customer Advisor to join our remote team in Portugal. If you have a passion for customer service and aspire to work with an innovative company this role is perfect for you!

Job Description:

Position Summary: In the role of Remote FrenchSpeaking Customer Advisor you will serve as the primary contact for our Frenchspeaking customers. Your key responsibility will be to provide outstanding customer service and support ensuring each customer interaction is both positive and productive. You will handle a wide range of customer inquiries from product details and order updates to troubleshooting and issue resolution. Your mission is to enhance customer satisfaction and loyalty through prompt accurate and professional service.

Key Responsibilities:

• Customer Support:
  • Address customer queries through email chat and phone in a timely and professional manner.
  • Provide detailed and accurate information about products services order statuses and policies.
• Issue Resolution:
  • Troubleshoot and resolve customer issues effectively.
  • Manage complaints process returns and exchanges and escalate complex problems to the relevant department when needed.
• Order Management:
  • Assist customers with order placements shipment tracking and ensuring timely deliveries.
  • Handle any discrepancies or issues related to orders.
• Product Knowledge:
  • Keep updated with our product offerings and services.
  • Provide comprehensive and accurate product information to help customers make informed purchasing decisions.
• Customer Relationship Management:
  • Develop and maintain positive relationships with customers.
  • Follow up on customer inquiries to ensure complete resolution and satisfaction.
• Feedback and Improvement:
  • Gather customer feedback and provide insights for enhancing our products services and support processes.
• Team Collaboration:
  • Work closely with other team members and departments to deliver a seamless customer service experience.
  • Participate in team meetings and training sessions.
• Technical Support:
  • Offer basic technical assistance for our ecommerce platform guiding customers through website navigation online tools usage and troubleshooting common issues.
• Documentation:
  • Maintain accurate records of customer interactions inquiries issues and resolutions in our customer service database.

Requirements:

• Language Proficiency:
  • Fluency in French (both written and spoken) is required.
  • Proficiency in English or Portuguese is an advantage.
• Communication Skills:
  • Exceptional verbal and written communication skills.
  • Ability to convey information clearly concisely and empathetically.
• Customer Service Orientation:
  • Strong focus on customer satisfaction with excellent customer service skills.
  • Ability to handle challenging situations with professionalism and patience.
• Technical Skills:
  • Basic computer skills and familiarity with ecommerce platforms and tools.
  • Ability to quickly learn and adapt to new software and systems.
• ProblemSolving:
  • Excellent analytical and problemsolving abilities.
  • Ability to think critically and resolve issues efficiently.
• Adaptability:
  • Ability to thrive in a fastpaced and dynamic environment.
  • Flexibility to adjust to changing priorities and customer needs.
• Team Player:
  • Capability to work independently as well as collaboratively in a remote team setting.
  • Strong interpersonal skills and a positive attitude.
• Experience:
  • Prior experience in customer service or the ecommerce industry is a plus but not required.
  • Training will be provided.

What We Offer:

• Equipment:
  • All necessary devices and tools to effectively perform your job will be provided by the company.
• Remote Work:
  • Enjoy the benefits and convenience of working from home.
• Training and Development:
  • Extensive training program to ensure your success in the role.
  • Opportunities for continuous professional development and career advancement.
• Competitive Salary:
  • Attractive salary package with performancebased incentives.
• Supportive Environment:
  • Join a supportive and inclusive team that values collaboration innovation and excellence.
• WorkLife Balance:
  • Flexible working hours to help you maintain a healthy worklife balance.

If you are a customerfocused individual with a drive to deliver excellent service we want to hear from you!

Remote Work :

No