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Position: Sr. Systems Engineer
Location: Baltimore MD #REMOTE
Position is for full time employment and can be performed fully remote.
Job Description:
This role supports the FirsttoKnow capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management Event Monitoring Engineers monitor the performance and capacity of enterprisewide systems applications and critical business processes using a variety of tools to identify hardware software and environmental anomalies. The successful candidate will proactively look for ways to improve processes look for inefficiencies and document new processes as they evolve. This role will require shift work. The Client Technology Operation Center covers a 24/7 operation and members are asked to be flexible in providing coverage outside of their normal shift hours when the need arises. Responsibilities include:
Provide eyesonglass monitoring using Dynatrace and other monitoring tools Support a 24x7 system monitoring service to proactively identify and assess problems Provide oversight coordination and visibility for critical business processes Perform system health checks Identify investigate verify report communicate and escalate critical events Review device logs documentation and analysis Develop runbooks for repeatable processes Will follow basic triage steps monitor production systems and assure their high availability Facilitate and coordinate the necessary IT response to system problems Provide event management and problem management support to service owners and IT managers Coordinate and facilitate conference bridges as part of even management Author reports participate in incident review meetings participate in active incident and problem management activities routinely follow up on longterm problems prepare data for status/findings presentations prepare flowcharts and draft process documents for team activities. Communicate to stakeholders; support and facilitate open communication between all stakeholders. Required Qualifications:
Experience: 5 years software hardware and/or systems engineering related experience and at least 2 years in a NOC/TOC Command Center roles. 3 years IT experience and understanding of performance monitoring tools 3 years Dynatrace monitoring experience 2 years operating in a command center in an Event Monitoring/Event Management role Ability to assess and monitoring events and respond or escalate accordingly Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies server virtualization enterprise storage area network (SAN) and backup and database Strong analytical skills and able to collate and interpret data from various sources. Strong communicator both verbal and written with a natural aptitude for collaboration Desired Qualifications:
3 years experience working with Splunk SCOM SolarWinds or other performance monitoring tools Process engineering or process management experience Experience working in a ServiceNow environment Experience reporting against and managing to Service Level Agreements (SLAs) Education Level:
Bachelors Degree (In lieu of a Bachelors degree an additional 4 years of relevant work experience is required in addition to the required work experience.)
Licenses/Certifications: ITIL Foundations v3
Thanks & Regards
LAXMAN
KMM Technologies Inc.
CMMI Level 2 ISO 9001 ISO 20000 ISO 27000 Certified
WOSB SBA 8(A) MDOT MBE & NMSDC MBE
Tel: (240)Email:
