Overview
The Tele Sales role is crucial to the organization as it directly contributes to revenue generation and customer relationship management. Tele sales representatives are responsible for initiating sales and expanding the customer base through effective communication and persuasive skills.
Key responsibilities
- Initiate sales calls to potential customers.
- Conduct product presentations to prospects over the phone.
- Handle inbound sales inquiries and provide product information.
- Build and maintain customer relationships.
- Meet or exceed sales targets and KPIs.
- Nurture leads and follow up on sales opportunities.
- Manage and update customer information in the CRM system.
- Handle customer objections and negotiate sales terms.
- Collaborate with the sales team to achieve organizational goals.
- Provide exceptional customer service and address customer concerns.
- Conduct market research to identify potential sales opportunities.
- Generate sales reports and analyze sales data.
- Stay updated with product knowledge and industry trends.
- Adhere to sales processes and compliance standards.
- Participate in sales training and skill development programs.
Required qualifications
- High school diploma or equivalent; Bachelors degree is a plus.
- Proven experience in tele sales or similar role.
- Demonstrated track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasive abilities.
- Customerfocused with a passion for sales.
- Proficient in CRM software and sales management tools.
- Ability to work in a fastpaced and targetdriven environment.
- Good understanding of sales principles and techniques.
- Detailoriented with strong organizational skills.
- Ability to handle objections and resolve customer concerns effectively.
- Knowledge of market research and sales analysis.
- Flexibility to work in shifts and adapt to changing sales strategies.
- Selfmotivated with a positive attitude towards sales success.
- Willingness to continuously improve sales skills and knowledge.
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