German speaking Customer Support Fraud Agent to leading iGaming client in Malta
German speaking Customer Support Fraud Agent to leading iGaming client in Malta
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Job Description
Customer Service and Fraud Executive
Location: Malta
New client in Malta looking for their next superstar to join their growing team!
Our client has grown to a group of 200 people spanning the globe from their headquarters in Canada to offices in Dublin Manila Seoul and Malta.
Specializing in gaming tech and marketing our client has been an integral part of the launch of several highly successful ventures.
Our client is perpetually on the lookout for passionate creative and dedicated people.
They are seeking a number of ambitious Customer Service & Fraud Executives German Market to join their team in our St. Julians Malta offices.
The successful Germanspeaking candidates will be important members of the Customer Service team focused on delivering the highest levels of service possible.
Reporting directly to the Customer Service Manager each Customer Service Executive is part of a team that liaises directly with players via email phone and live chat to resolve their queries acting as friendly and knowledgeable customerfacing ambassadors for the brand.
They believe theyre bringing something exciting and new to the table in terms of online gaming are you interested in playing an important role in the evolution of the worlds most exciting Poker products
Casino might be in added in the near future. You dont need to be the Cincinnati Kid to join us but someone with at least one year of customer support experience in the online gaming sector matched with an ability to knuckle down and get the work done will fit right in.
Tasks
Objectives:
Customer support duties responding to emails live chats and phone lines.
Help build and maintain a comprehensive Customer Support & Fraud knowledgebase
Understand and follow various operational and regulatory processes such as Know Your Customer
(KYC) GDPR and account security best practices
Review and assess deposits and withdrawals on a casebycase basis with a particular focus on the
risk and fraud profile (checking verification and due diligence payments patterns and history past
activity and communication)
Work closely with our MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when required
Ad hoc operational duties that may arise from daytoday
Be able to travel to Germany for compliance training as required by the local regulation
Requirements
Key Skills:
Fluent/native level German language skills (speaking reading & writing)
Excellent communication skills with fluent English
Minimum 1 year experience in a similar role within the online gaming sector
Knowledge of applicable customer support best practices
A proven ability to work in a team and a positive attitude
A high level of proficiency in modern productivity platforms (Microsoft Office Google Suite etc)
The ability to work on a number of different projects simultaneously
Nice to have:
A passion for online gaming including poker and sports betting (or at the very least be interested to
learn about them) and knowledge of the online gaming industry
A third level degree
Strong customer service mentality
An interest in being part of a friendly and enthusiastic team!
Employment Type
Full Time
