Field Support Engineer

• Install and Configure desktops laptops mobile devices and associated Peripherals and related Software
  
• Perform Break Fix Desk Side Support IMACD s Data Migration Refreshes etc
  
• Perform onsite updates Configuration changes or Software installations
  
• Provide onsite technical assistance to End Users
  
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
  
• Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to enduser requests for updates on ticket status and promptly follow up as needed
  
• Coordinate with vendors for provision and repair of enduser support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  
• Perform enduser support related to security controls and compliance related tasks such as access reviews controls verifications facility inspections among others
  
• Coordinate with Level 3 support groups and project teams for service delivery enhancements maintenance and upgrades.
  
• Provide IT support for onsite or offsite events and meetings including site setup coordination with venue IT/AV contacts and standby support
  
• Provide IT support for disaster recovery and immediate response in emergencies at local sites
  
• Provide Oncall support if required outside business hours on a rotational basis
  
• Provide Hand and Feet support for network data and voice devices
  

Requirements

• BS/BA in Computer Science Information systems or an equivalent
  
• 1 years of experience in service delivery and End user hardware and software Configuration troubleshooting
  
• Experience with various desktop systems operating systems and diverse technical environments
  
• Excellent customer service orientation and verbal communication skills
  
• Experience Supporting Windows Operating Systems MS Office VPN (Virtual Private Network) local and Network printing Notebooks and mobile devices
  
• Ability to install software and troubleshoot a wide range of applications
  
• Analytical thinking and problemsolving ability
  
• CompTIA A certification or equivalent certification
  
• Flexible for travelling to remote sites or cluster
  
• Should be able to lift weight up to 30 lbs. at waist level
  

• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software
  
• Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes, etc
  
• Perform onsite updates, Configuration changes, or Software installations
  
• Provide onsite technical assistance to End Users
  
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
  
• Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed
  
• Coordinate with vendors for provision and repair of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
  
• Perform end-user support related to security controls and compliance related tasks such as access reviews, controls verifications, facility inspections, among others
  
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
  
• Provide IT support for disaster recovery and immediate response in emergencies at local sites
  
• Provide On-call support if required outside business hours on a rotational basis
  
• Provide Hand and Feet support for network data and voice devices
  

Requirements

• BS/BA in Computer Science, Information systems, or an equivalent
  
• 1+ years of experience in service delivery and End user hardware and software Configuration troubleshooting
  
• Experience with various desktop systems, operating systems, and diverse technical environments
  
• Excellent customer service orientation and verbal communication skills
  
• Experience Supporting Windows Operating Systems, MS Office, VPN (Virtual Private Network), local and Network printing, Notebooks, and mobile devices
  
• Ability to install software and troubleshoot a wide range of applications
  
• Analytical thinking and problem-solving ability
  
• CompTIA A+ certification or equivalent certification
  
• Flexible for travelling to remote sites or cluster
  
• Should be able to lift weight up to 30 lbs. at waist level