Helpdesk Specialist

Position: Mobile Device Helpdesk Specialist

Location: Baltimore MD 21202 Remote

Duration: Until February 2026

Interview mode: Virtual

Duties and Responsibilities:

• Responsible for managing all Wireless Accounts including but not limited to equipment activations/changes to data plan and User Acknowledgement forms for all end users
• Responsible for activating new user accounts and performing initial setup for email calendar contacts etc.
• Responsible for maintaining all wireless databases inventories audits supplies accessories Employee Acknowledgement forms and adhering to all related State policies and procedures
• Responsible for processing and distributing all end users wireless invoicing and personal usage summary
• Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues TSR queue User Acknowledgement forms and other processes assigned
• Coordinate with Leadership and Telecommunications vendors quarterly to review new products rate plans and eligible upgrades
• Provide technical assistance for all wireless equipment
• Other jobrelated duties as assigned

Minimum Qualifications: Three years of experience in the following technical areas.

• Android/IOS MDM Mobile Device Manager asset management Office 365 Microsoft Outlook 2003 McAfee virus scan LAN Desk Adobe Acrobat Cisco VPN software and imaging software.
• Service desk software (opening documenting closing follow up on service calls).
• Troubleshooting repairing installing upgrading and reconfiguring each of the following items: PCs laptops thin clients standalone printers and networked printers standalone and networked scanners and copiers.
• Using Email/ Scheduling: Microsoft Outlook.
• Active Directory including troubleshooting PC and Microsoft hardware or software.

Education Requirement: High school diploma or equivalent