Major Incident Manager

Hi
Hope you are doing well. I had a chance to review your profile and wanted to discuss about a Fulltime Hire position with our client a major Systems Integrator.
Please go through the below mentioned JD and let me know if you would be interested to explore the opportunity.

Job Title Major Incident Manager

Location Houston TX

Fulltime Hire

Role: Major Incident Manager

Must have experience 10 Yrs in IT IS operations and support.

Relevant Minimum 5 Yrs of experience in ITIL process governance especially in Major Incident Management area.

Must have good understanding of enterprisewide IT operations and support functions.

Good Communication skills (Verbal and written both) to interact with the client.

Good Analytical skills and problemsolving ability.

Good customer handling skills

Review the reported incident tickets/calls and qualify the Major Incidents.

Drive the Major Incident Bridge and ensure the quality of the Major Incident handling.

Determine stakeholders for communication updates and contents of the communication.

Validates Major Incident communications and ensure that it has been sent as per defined SOP.

Drive Post Incident Reviews and produce MIM report.

Ensure Operational Excellence Identify the opportunity for resilience.

Suggest the process improvements as needed.

Ensure that Incident Management processes and tools are integrated with other processes.

Reviews effectiveness and efficiency of the process.

ITIL Certified (ITIL V4 is preferred)

Establish and communicate the process service levels and process performance metrics.

Kind Regards

Sushil Singh

Sr. Account Manager

Synchrony Systems Inc.