Hyper Care Support
Posted on :
12-06-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
12-06-2024
Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers endtoend managed services technology and consulting to enable the digital workplace for enterprise midsize and small businesses. In business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.
Position: Hyper Care Support
Location: Scarborough ON M1W 3E8
Duration: 9 Months
Job Type: Contract
Work Type: Hybrid
Language: English
Job Description:
Job Outline:
- Hyper Care support for the five (5) days following the site deployment to facilitate quick response to user issues.
- Hyper care will be available from 8 AM EST to 5PM PST.
- Hyper care will consist of phonebased support.
- Dispatch of resources will be available following clients BAU (Business as Usual) process and standard SLAs.
Knowledge and Skills
- 57 years of work experience in IT environment and/or degree in computer science engineering information systems math or business
- Experience with Microsoft Windows desktop platform and associated infrastructure
- Familiarity and troubleshooting desktop platform network and application issues
- Thorough understanding of network and domain technologies including DHCP DNS Active Directory
- Strong ability to multitask and prioritize multiple competing deliverables
- Excellent customer service skills
- Good interpersonal skills when interacting with clients and coworkers
- Ability to work in a team environment
- Strong analytical and problem solving skills
- Influencing skills
- Data driven decision making
- Knowledge of financial services industry and branch environment would be an asset
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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