Community Manager

A really great little branding agency is looking for a Community Manager to join their team. All their clients are international and they have a very high standrad of work. This is a great opportunity to grow your portfolio and join a team of fabulous human beings.

Work model: Remote (can be based anywhere in South Africa). Need to be able to legally work in SA to be considered.
Salary: Depends on experience
Why you'd want to work here:

• Unlimited leave
• Worklife balance: no overtime
• Relaxed atmosphere
• Kind authentic people
• Great staff retention

Your primary responsibilities:

• Creating content plans in line with a brand’s social media strategy and tone
• Ensuring content is posted promptly across social media platforms
• Writing content suitable for various social media platforms
• Responding to and addressing the community’s queries and complaints efficiently professionally and promptly
• Driving engagement and conversations with the community to build brand love and loyalty
• Identifying tactical and relevant opportunities to engage with the community
• Working closely with the analytics team to drive positive sentiment and optimise content opportunities
• Executing and optimising content during campaigns to ensure momentum and optimal visibility
• Compiling weekly/monthly social media platform reports and campaign reports
• Live tweeting from events
• Keeping uptodate with the latest trends within the digital and social media landscape
• Providing input into campaign ideas and creative brainstorming sessions
• Executing social media competitions and collating entries

Skill Set:

• Effective complaint resolution skills
• Effective writing skills and proficiency in English (understanding of other South African languages a big plus)
• Understanding of the digital and social media landscape both locally and internationally
• Critical analysis of social media data to pull out key learnings
• Presentation skills
• Ability to work within a team of digital specialists and contribute effectively
• Professional demeanour internally and externally when dealing with clients
• Understanding the advantages of paid media within social media
• Thorough understanding of social media platform guidelines
• Understanding of copyright infringement and consumer privacy on digital platforms
• Strong administrative skills and superb attention to detail
• Deadline and resultsdriven
• Ability to multitask and work under pressure
• Hunger to learn and grow (and a hunger for snacks)
• A positive cando attitude
• Ability to function independently use own initiative and make decisions
• Assertive and confident
• Display good work ethic and professionalism

Experience:

• 2 years minimum experience fulfilling the community manager role for a business or consumer brand’s social media platforms

Qualifications:

• Higher Certificate/Diploma/BA degree in Marketing Communications English Media Studies or a relevant degree