Customer Relations Officer
Posted on :
08-10-2024
Employer Active
1 Vacancy
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Job Description
Job Summary:
Responsible of delivering high-quality front-line services and providing assistance and advice to customers about products and services via phone, email (and face to face if required)
Key Responsibility Areas:
- Timely follow-up with customers based on pre-defined intervals and actions.
- Follow communication strategy for inbound and outbound communication.
- Deliver highly quality service and provide assistance and advice to customers about products and services if required.
- Communicate courteously with customers by telephone, email (and face to face if required).
- Handle customers’ complaints.
- Resolve customer service requests and complaints from customers and/or route accordingly.
Requirements:
- Bachelor’s degree in business administration or another related field.
- 2 years of experience.
- 1 years of experience in the automotive industry
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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