Customer Service Operations Executive - Bahrain Freight Forwarding

Location: Bahrain

JOB PURPOSE

• Build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.
• Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

KEY ACCOUNTABILITIES

• Manage file creation and all services associated with freight forwarding and logistics.
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
• Liaise with internal Network and external Partner Agents in order to guarantee the best possible service assistance.
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
• Network with Operations colleagues to ensure proper support is given in case of workflow overload.

EXPERIENCE

• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
• Freight Forwarding experience is mandatory.

SKILLS

• Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.
• Agile Skills - Ability to prioritize multiple tasks to meet various deadlines.
• Computer Skills - Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint
• Analytical Skills - Strong analytical skills including ability to analyze numbers and attention to detail.
• Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
• Languages - You speak and write fluent English – additional languages are a bonus, but not a must.