Telesales Client Care Executive

Job Summary

Strategy

• Meet the business objectives initiated by the respective country WRB business
• Customer focus need-based selling
• Deepen customer relationship and maximize penetration
  

Business

• Achieve personal sales target
• Segment focus, customer focus needs-based selling
• Sells anchored product (PL) with bundling, mainly focuses outbound activities, for ETB segment
  

Processes

• Operational quality - Errors free customer application & documentation. Minimize Sales Errors
• Responsive and responsible selling
• Practice appropriate sales and marketing skill
• Avoid Customer Complaints.
  

Key Responsibilities

Risk Management

• Conduct Customer Due Diligence (CDD), Anti-Money Laundering (AML) & Treating Clients Fairly (TCF) diligently.
• Zero tolerance towards fraud and mis-selling
• Ensure to attend all relevant trainings related to job role, acquire the necessary knowledge to perform the required role in the WRB function.
  

Governance

• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
  

Skills And Experience

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the [country / business unit / function/ [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  

Key stakeholders

• Head of WRB
• Head of Client Acquisition
  

Qualifications

• EDUCATION: BACHELOR DEGREE
• CERTIFICATIONS: FAP 1 CERTIFIED
• LANGUAGES ENGLISH
• Customer Focus
• Collaborates
• Need based selling
• Communication Skills
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.