Customer Experience Specialist Italian Speaker

Were looking for Italian speaking Customer Experience Specialists to join our clients team in the beautiful Bucharest!

What youll do:

• Provide outstanding customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines assisting with flight changes or cancellations lost baggage and claims.
• Communicating with customers through various channels in Italian and English
• Responding promptly to customer inquiries
• Maintaining a positive empathic and professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support

Whats the offer:

• Competitive salary package reflecting your expertise and contributions.
• Meal tickets
• Private medical subscription
• Reimbursement for public transportation subscription
• Possibility of exciting incentives or tenurebased bonuses within the project to reward your exceptional performance
• Permanent contract with the potential for advancement providing stability and security.
• Full payed training provided by the company
• Exciting career growth opportunities within a globally renowned organization.
• Engaging projects with leading global brands offering diverse and rewarding experiences.
• Supportive and collaborative work culture fostering both personal and professional development.

What were looking for:

• Proficient writing and speaking skills in Italian (C1 level) are essential with English proficiency required at a B2 level.
• Prior experience in an international airline environment/operations is advantageous but not mandatory.
• Familiarity with booking systems like Amadeus Galileo or Sabre is a plus.
• Specialized skills including effective communication and customer service with experience in BPO/contact centers being beneficial.
• Graduates in any discipline or undergraduates are welcome.
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment.
• EU Citizenship or Romanian Residence card

Dont miss this incredible opportunity! Apply now!

Remote Work :

No