Were looking for Italian speaking Customer Experience Specialists to join our clients team in the beautiful Bucharest!
What youll do:
- Provide outstanding customer service via email and phone interactions.
- Handle emails and manage voice calls with customers from leading airlines assisting with flight changes or cancellations lost baggage and claims.
- Communicating with customers through various channels in Italian and English
- Responding promptly to customer inquiries
- Maintaining a positive empathic and professional attitude towards customers at all times
- Ensure customer satisfaction and provide professional customer support
Whats the offer:
- Competitive salary package reflecting your expertise and contributions.
- Meal tickets
- Private medical subscription
- Reimbursement for public transportation subscription
- Possibility of exciting incentives or tenurebased bonuses within the project to reward your exceptional performance
- Permanent contract with the potential for advancement providing stability and security.
- Full payed training provided by the company
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands offering diverse and rewarding experiences.
- Supportive and collaborative work culture fostering both personal and professional development.
What were looking for:
- Proficient writing and speaking skills in Italian (C1 level) are essential with English proficiency required at a B2 level.
- Prior experience in an international airline environment/operations is advantageous but not mandatory.
- Familiarity with booking systems like Amadeus Galileo or Sabre is a plus.
- Specialized skills including effective communication and customer service with experience in BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
- Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
- Proficiency in Microsoft Office and Outlook.
- Willingness to work in a contact center environment.
- EU Citizenship or Romanian Residence card
Dont miss this incredible opportunity! Apply now!
Remote Work :
No