Tele sales Associate BengaliEnglish

Overview:

Key Responsibilities:

• Make outbound calls to potential customers and pitch products or services
• Answer incoming calls and respond to customer inquiries
• Understand customer needs and offer solutions and support
• Keep records of calls and sales and note useful information
• Meet personal and team sales targets
• Provide accurate information about products and services to customers
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep abreast of product knowledge industry trends and competitors
• Go the extra mile to meet sales quota and facilitate future sales
• Stay updated on company products and services
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Collaborate with the sales team to achieve better results
• Follow communication scripts when handling different topics
• Build sustainable relationships and engage customers by taking the extra mile
• Meet and exceed key performance indicators including lead generation conversion rates and customer satisfaction

Required Qualifications:

• Fluency in Bengali and English languages
• Prior experience in telesales or customer service is preferred
• Excellent communication and interpersonal skills
• Proven track record of successfully meeting sales quotas preferably over the phone
• Ability to learn about products and services and describe/explain them to prospects
• Strong phone presence and experience dialing dozens of calls per day
• Ability to multitask prioritize and manage time effectively
• Strong listening and negotiation skills
• Ability to be positive and resilient in a highpressure customerfocused environment
• High school diploma or equivalent
• Ability to work independently while contributing to overall team success
• Understanding of sales performance metrics
• Good computer skills and proficient in CRM software
• Goaloriented individual with a solid work ethic and a strong sense of accountability
• Willingness to work a flexible schedule as needed

strong phone presence,customer service,english,tele-sales or customer service,excellent communication and interpersonal skills,fluency in bengali and english languages,sales,bengali,multi-tasking and time management,good computer skills and proficiency in crm software,goal-oriented individual,communication