Telecaller

Overview:

Key Responsibilities:

• Make outbound calls to potential customers following a prepared script
• Engage in active listening to understand the customers needs and tailor the sales pitch accordingly
• Provide accurate information about the products or services offered
• Persuade customers to make a purchase or set up an appointment
• Record and maintain detailed records of customer interactions and transactions
• Follow up on customer calls when necessary
• Meet or exceed sales targets and quotas
• Handle customer inquiries and resolve any issues or complaints
• Update customer information in the database during and after each call
• Work with the sales team to ensure a unified approach to customer satisfaction

Required Qualifications:

• Communication Skills More the average
• convincing skills
• Energetic confident
• 100% target completion
• Outbound Telesales
• make cold calls as per available data and conduct regular followup to gather and successfully close leads into sales
• High school diploma or equivalent
• Proven work experience as a Telecaller or similar customer service role
• Excellent verbal communication skills
• Ability to be persuasive and exhibit professionalism
• Strong customer focus and adaptability
• Ability to multitask and prioritize in a fastpaced environment
• Basic computer proficiency including MS Office and CRM software
• Familiarity with relevant legal and regulatory requirements
• Ability to work well within a team environment
• Strong time management skills and the ability to handle rejection

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