Customer Care Executive Punjabi Hindi- Bengaluru
Posted on :
08-06-2024
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1 Vacancy
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Job Description
JOB ID: 100349
EKHO FOUNDATION
Rocket Learning
Building an equal foundation Early
Job description
Customer Care Executive Bengaluru
(Punjabi & Hindi language)
Location: JP Nagar Bangalore
Experience: 12 Years
Salary: 22000/ to 25000/
Timings: 9.30 AM 6 PM (Monday to Friday)
About Rocket Learning
Rocket Learning is a high growth edtech nonprofit with the mission of catalyzing early childhood
education and community engagement in India. We work with the central government and state
governments to impact over 2.5 mn children. Established by a passionate founding group (IIT IIM
HBS Rochester MBBstartup alumni) Board and backed by reputed funders we are a diverse
team of passionate energetic and optimistic folks with a shared ambition of transforming India s
education system.
Overview: This position is an entry level full time position who is sharp can build a deep understanding of our customers teachers and parents in the government school/anganwadi ecosystem. The candidate will work directly with Manager resolve user queries and help keep the customer care department running in an efficient and profitable manner to increase customer satisfaction and meet their expectations.
Key Results
1. Establishing the trust and relationship with our users
2. Taking ownership of the testings and sharing the results them in a timely manner
3. Excellent communication and presentation skills
4. Humble and empathetic towards lowincome smartphone users to try understand and solve their issues using our product
Key Activities
1. Maintain ownership of calls throughout the lifecycle of a callers request including follow ups with escalation team until issue is resolved.
2. Meet personal targets and work towards meeting team targets.
3. Keeping a record of all of the interactions and details of the action taken.
4. Interact with internal team members to discuss and escalate specific customer queries
5. Proactive approach towards support
6. Handle a large volume of inbound and outbound calls in a timely manner
7. Identify the needs of customers resolve issues and provide solutions.
Areas of responsibility
1. Daily tracker update on calls and testing completed
2. Average Resolution Time (ART) to be maintained
3. Resolve issue as per the Customer Service Agreement and escalate in proper way according to escalation matrix
Critical Factors for Success
1. Seamless communication with your managers and colleagues
2. Close alignment with RLs core values and principles.
3. Mission driven enthusiastic and optimistic committed to transformation.
4. Enjoyment and ability to handle multiple issues and solve problems in a high growth entrepreneurial environment.
How to Apply:
microsoft office,problem-solving,proactive support,follow-ups,identify the needs of customers,customer service,excellent communication skills,issue resolution,record keeping,resolve issues,excel,inbound and outbound calls,teamwork,inbound and outbound calls handling,customer experience,google suite,google sheets,ownership of calls
Employment Type
Full Time
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