Senior Engineer 1 Production Support L2
Posted on :
08-06-2024
Employer Active
1 Vacancy
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Job Description
Job Title Senior Engineer 1 (Production Support L2)
Location Onsite SBI (Navi Mumbai Belapur)
Experience: Min 34 Years
Budget: 78 LPA
Industry Fintech
Notice period Immediate Joiner
Role and Responsibilities
Daily operational activities for Projects.
Monitoring all servers and transactions.
Complete issue reporting and tracking till closure in ticketing tool.
Ensuring Minimum escalations form clients and within the organization.
Meeting all SLA requirements
Complete ownership of L1 and L2 support
Understanding the functioning of the system.
Collaborating with other verticals.
To check/Analyze the transactions and logs and device settlements.
To track down issues and raise the same in issue management tool.
To support operational daily mails chats and calls from clients stakeholders.
To help operational process documentation.
To have operational manual work get automated.
Support an DR / drill activities from an application services standpoint
SMS template configurations or update in product configurations
Supporting any process audits raised by Bank
Preferred Skills & Knowledge
Experience in ATM/Retail transaction switching technology.
Good Understanding on Payment & Card Domain
Basic knowledge in relational database Linux UNIX Java C
Independent and proactive
Good verbal and written communication skills
Data presentation skills
Qualifications and Education Details
Graduation in B.Sc or BE in IT or Computers
ITIL certified will be preferred
sql,product support,linux,data presentation,unix,atm/retail transaction switching technology,itil certified,java,payment & card domain,c++,relational database
Employment Type
Full Time
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