REPORTS TO : Commercial Manager /Area Commercial Executive/Retail Manager/ Counter Manager
Primary Function
- Promote the use of our products
- Demonstrate the use of our products
- Achieve sales and other targets set by the Retail / Counter / Studio Manager
- Provide excellent professional and personalized service to customers to increase brand loyalty
- Maintain the highest standard of Brand image at all times
Responsibilities
Sales and Customer Service
- Demonstrate and promote the sale of the Brand s products.
- Achieve sales and other targets set by Retail / Counter / Studio Manager
- Report sales figures to Retail / Counter / Studio Manager and Corporate Office.
- Provide accurate skin profiling consultation to customers.
- Educate customers on product information and application.
- Establish and maintain excellent customer relations by providing prompt professional polite and personalized services at all times.
- Register maintain and update customers in Point of Sale system.
- Book appointments and perform makeup consultations.
- Follow up on customers after product purchase to ensure product satisfaction and build a regular customer base.
- Handle customer enquiries complaints and product returns professionally and amicably.
- Keep abreast about product / company / store information.
- Actively participate in company corporate events new product launches fashion shows photography makeup assignments etc.
Maintenance and upkeeping of work environment
- Actively participate in cleaning displayer units tools and testers throughout the day and more thoroughly at night to prepare for next day s business
- Maintain a clean and organized work area.
- Maintain tester units in proper schematic order.
- Clean or replace any broken or damaged products
- Maintain proper placement and condition of merchandise on counter in stock room and maintained areas.
- Inform management of any store maintenance issues
- Inform management of any Health and Safety issues which might lead to accidents
- Ensure availability of testers printed materials and counter supplies at all times.
- Merchandise and display counters according to the marketing focus of the month and as directed by superior.
- Maintain the highest hygiene standard at all times.
Personal Grooming
- Uphold the highest standard of Brand image and adhere to the Brand s grooming and uniform guidelines at all times.
- Ensure that only the Brand s products are used during working hours.
Inventory Management
- Assist in stocking of all counter supplies and inventory on a daily basis as required
- Assist in merchandising and restocking all products on the floor in showcases and cabinets.
- Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store.
- Communicate low on stock and outofstock situations to Retail / Counter / Studio Manager.
- Assist in the proper rotation of stock
- Maintain accurate stock records conducts stock checks and report discrepancies to Retail / Counter / Studio Manager.
Training
- Pass all skill tests set by the Brand / Company.
- Actively participate in all training sessions meetings and corporate events.
- Apply knowledge acquired from the training sessions to the counter / store.
Others
- Adhere to established security procedures regarding the handling of cash and assets.
- Establish good working relationships with team members to maintain an amicable and harmonious working environment.
- Undertake all administrative duties assigned by Supervisor or Manager.
- Any other tasks assigned by the Supervisor or Manager from time to time.
Requirements
- 35 years Makeup Artistry experience
- Service Expertise in a Luxury / Specialty retail environment
- Able to communicate effectively and excellent customer service skills
- Able to work on a shift basis and long hours
- 12 years Luxury Fragrance experience (Optional)
Benefits
- Share Commission: RM
- Personal Commission: RM
- FSS Allowance: RM200 400
- Annual Wage Supplement: 1 month of basic salary (upon confirmation)
- Free Cosmetics: RM1650/ quarterly
- Working Days: 5 days / week
- OT claim: Entitled