Role IBM Datacap Support Engineer
Location: Malvern or Charlotte (Onsite)
Duration:612 months
Client: Infosys/Vanguard
Must Have Skills:
We are seeking a highly motivated and skilled IBM Datacap Product Support Engineer to join our technical support team.
The ideal candidate will have extensive experience with IBM Datacap and a strong background in providing technical support troubleshooting and maintenance for document processing solutions.
This role requires excellent problemsolving skills a customercentric approach and the ability to work in a fastpaced environment.
Key Responsibilities:
Technical Support:
Provide technical support for IBM Datacap solutions including installation configuration and deployment. Respond to and resolve customer issues and inquiries in a timely manner through various support channels (phone email ticketing system). Troubleshooting:
- Diagnose and troubleshoot technical problems related to Datacap including software bugs configuration issues and performance problems.
- Analyze logs and error messages to identify root causes and implement corrective actions.
Maintenance and Upgrades:
- Perform regular maintenance tasks including software updates patches and backups.
- Assist in planning and executing system upgrades and migrations.
Documentation:
- Create and maintain detailed documentation for support processes troubleshooting guides and knowledge base articles.
- Document and escalate complex issues to senior support engineers or development teams as necessary.
Customer Training:
- Provide training and guidance to customers on the effective use of IBM Datacap features and functionalities.
- Conduct webinars and workshops to educate customers on best practices and new features.
Collaboration:
- Work closely with development QA and product management teams to communicate customer feedback and contribute to product improvements.
- Collaborate with other support engineers to share knowledge and best practices.
Monitoring and Optimization:
- Monitor system performance and usage to identify opportunities for optimization.
- Implement performance tuning and optimization techniques to enhance system efficiency.
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).:
Technical Skills:
- 3 years of experience in technical support or a related role with a focus on IBM Datacap or similar document capture solutions.
- Proven experience with IBM Datacap installation configuration and troubleshooting
- Proficiency in IBM Datacap components and architecture.
- Strong understanding of OCR ICR and data capture technologies.
- Experience with scripting and automation tools (e.g. VBScript JavaScript .NET).
- Familiarity with database management systems (e.g. SQL Server Oracle).
- Knowledge of operating systems (Windows Linux) and networking concepts.
Certifications (Preferred):
- IBM Certified Solution Designer Datacap Taskmaster Capture
- Relevant IT certifications (e.g. CompTIA A Microsoft Certified: Azure Fundamentals)
Best Regards
Bishnu Upadhyay Talent Acquisition Specialist SysMind LLC |
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