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Technical Support yst

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Job Location drjobs

Alexander City - USA

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Technical Support yst

Location: Onsite 600 E. Broad Street Richmond VA 23219

Client: VA DMAS

Job Id: 744988

Duration: 06 Months

Job Description:

  • DMAS is seeking a local candidate for an onsite technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.
  • 100% ON SITE Required from Day 1. Parking is NOT provided for contractors

ABOUT THE ROLE

  • Onboarding and offboarding both new and separating employees
  • Supports and maintains user account information changes including system access rights security and system groups
  • Manages and monitors customer IT issues using helpdesk tools Keystone Edge (KSE) Shared Email Inbox and SharePoint.
  • Provides support over the phone in person and using remote control tools
  • Acts as a liaison to ensure the delivery of highperformance IT support services
  • Works directly with customers to ist in managing and fixing software and application issues on desktops laptops tablets printers and copiers
  • Provides recommendations to management for the improvement of systems and processes
  • Provides troubleing and root cause ysis of software hardware network and system issues and escalates as needed to the appropriate resource
  • Installs maintains relocates and ists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
  • Performs software installations manually and via automated deployment tools and command line Scripting
  • Creates doentation of work processes and procedures and creates job aids for internal staff

Required Ss:

  • Strong customer service ss with a Customer First attitude
  • Extensive ss and experience in desktop products including but not limited to Windows 11 SharePoint OneDrive Teams and Microsoft Office 365
  • Ability to utilize troubleing tools and ss in managing and administering desktops laptops tablets and phones
  • Excellent research and investigative ss
  • Knowledge and experience in Active Directory Group Policy (GPO) remote support tools basic networking
  • Experience in working with help request tracking and reporting tools
  • Knowledge of IT concepts and trends and new technologies
  • Ability to trouble hardware and software issues and communicate solutions to customers both verbally and inwriting
  • Ability to communicate effectively verbally and in writing with individuals and groups
  • in writing
  • Basic understanding and knowledge of software packaging and deployment

Employment Type

Full Time

Company Industry

About Company

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